BPO to BPaaS – A Smarter Shift

The business process outsourcing industry has evolved to establish itself as a more strategic partner for companies. This growth has led organizations to focus on providing simpler, yet high-performance service delivery models through virtual platforms that maintain, monitor, and optimize performance. The need to transform business partnerships into more meaningful partnerships has sparked the shift from conventional BPO to cloud-based business solutions.

From platform as a service (PaaS), infrastructure as a service (IaaS) and software as a service (SaaS), developments in cloud computing have grown tremendously, leading to full outsourcing of business processes to BPaaS (Business Process as- a- Service).

BPaaS is an integrated approach to delivering business processes through external cloud-based models that are highly automated. Offering as-a-service has gone through many stages of transformation, and each stage has refined service deliveries to reduce the time and capital invested in implementing new business processes or streamlining existing ones.

BPaaS has enabled companies to leverage the very best technology with improved service delivery solutions.

BPaaS is taking over the outsourcing market by diversifying its service offering and adapting quickly to changing innovations in technology. Over the years, the thin line between BPO and BPaaS has been slowly diminishing as process outsourcing partners step up their game to provide improved cloud-based solutions.

The shift from BPO to BPaaS:

Until a few years ago, the BPO industry was synonymous with call centers and outsourcing unit for administrative work. Globalization and the burst of technology had a fair share of converting business operations to partially or fully automated processes; save valuable time and reduce investment costs. Innovations in artificial intelligence, cognitive computing and prescriptive analysis created the need to provide a service-oriented platform that can track progress, improve productivity and strategize tasks to run businesses efficiently.

BPO suppliers saw this as an opportunity to understand the lifecycle of a business process and improve their service offering. They launched contemporary methods to approach business process outsourcing and proposed holistic outsourcing models and platforms. The emergence of cloud computing gave BPaaS vendors the flexibility to customize and deliver applications based on process needs and business functions. Software and other services are made available on request; making them accessible to be purchased through monthly or annual subscriptions without additional investment to maintain, update or support business operations.

Why is BPaaS the smarter choice?

• BPaaS can be modified to maintain a consistent and distinctive process workflow; combining the benefits of different cloud-based service platforms such as IaaS, PaaS, SaaS and ITaaS.

• It can function as a centralized system across different business activities and perform dynamically.

• It is scalable and designed with the ability to resize according to changes in business functions.

• Business processes can be mapped and delivered without external support. It can maintain projection transparency and gain a better understanding of the process function.

• Extremely secure and comes with different levels of security patches. Automated process approaches reduce the risk of human error.

• Systematic workflow requires less human intervention, reducing the amount of valuable human hours required to perform tedious tasks.

• Real-time access to applications and data via cloud-based services.

Now is the time to embrace this change:

The saturation of cloud computing is not happening quickly. This is a technology where new inventions and innovations are growing at an unprecedented pace. Many companies have already started delivering business processes as a service, such as HR (HR-as-a-service) and IT (IT-as-a-service). More such operations are expected to exploit this trend in the coming years. A report from Markets and Markets estimates that the market value for BPaaS is expected to grow from $ 1.62 billion in 2015 to $ 4.71 billion in 2020, against a CAGR of 23.7% between 2015 and 2020. There is no better moment now to explore and take advantage of the wave of cloud computing.