ITIL can help companies improve storage processes

Many people seem to have high hopes for the recently updated version of the IT Infrastructure Library (ITIL).

In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that version 3 of ITIL, released in late May, “provides a more practical approach to ITIL implementation” and one that should be clearer are illustrate the benefits of ITIL for business people.

Buy-in doesn’t seem to be that big of an issue for IT – although there are some interesting exceptions. For example, a Forrester Research analyst notes in a recent article on internetnews.com that there appears to be little interest in ITIL in storage circles, although the two are “an excellent mix.”

After all, according to the analyst, storage often suffers from a lack of consistent processes – which is exactly what ITIL delivers. ITIL can help streamline storage management by eliminating the duplication of processes common to many organizations.

The main challenge in getting married to the two, another expert in the article says, is that vendors typically market their products as standalone storage management solutions – while ITIL would likely dictate that storage management be integrated into Service Delivery and Service Support processes. However, this can change as large storage providers like EMC and CA move to include ITIL in their products.

An InfoStor Magazine article notes parallels between ITIL and information lifecycle management (ILM). The ITIL service management components cover several important storage concepts, including availability, capacity and performance.

Like ITIL, the hardest part of ILM is a direct, business-focused analysis, the InfoStor article points out. But neither can succeed without success.

As McManus points out his interview on ITIL

You really have to sit down and make an assessment of where you are now. You can’t fix it if you don’t know where you are today. Successful companies have properly assessed their current IT and business processes and identified the most serious shortcomings so that they can address them in a prioritized manner. The lack of proper planning and project management will be a killer.



Source by Ann All