ITIL Foundation on one page

One of the most common requests from the training room is to see the full V3 life cycle in one diagram.

Since the life cycle consists of more than 20 processes and includes 5 different stages, this is quite a question, but it is done.

Service strategy – the core of the lifecycle. This phase includes the development of the strategy, the introduction of the service portfolio, demand management and financial management. Establish management of the resources needed to deliver the services needed to support the business. Follow the color coding in the Revision Guide to view all elements of Service Strategy as they appear throughout the lifecycle.

Service Design – realizing the strategy into a design solution. Covering the need to manage Service Level Agreements (Service Level Management); provide detailed information about the services offered (the service catalog); measures and management for availability and capacity; development of IT service continuity, information security; relationship management with suppliers in Supplier Management. Follow the color coding in the revision manual to view all elements of Service Design as they appear throughout the lifecycle.

Service transition – the delivery of the service design in the operational environment and live production. Including some key processes that span the entire life cycle, transition is an important phase. Here you will find processes such as Change Management, Service Asset and Configuration Management, which are used throughout the entire life cycle. This phase also includes the important aspects of auditing for the release of new and changed services in the processes of release and deployment management, transition planning and support, service testing and verification and evaluation. Follow the color coding in the Revision Guide to view all elements of Service Transition as they appear throughout its lifecycle.

Service Production – This is where the company really sees the value of the service lifecycle. The operational processes are crucial for the business perception of the IT services provided. The processes that are dealt with in this phase of the life cycle are the solution processes of Event Management, Incident Management and Request Management and Problem Management. Included with these processes we also have access control – the operational process related to information security management. Follow the color coding in the revision guide to view all elements of the service operation as they appear throughout the lifecycle.

Continuous Service Improvement – covers the entire framework and applies the principles of service improvement to all stages. Since the foundation course syllabus limits the assessment of processes for CSI, consider the CSI model for revision purposes. Follow the color coding in the revision guide to view all elements of the service operation as they appear throughout the lifecycle.

This revision guide for the ITIL Foundation Syllabus is available free of charge from Study ITIL and Helix SMSthis handy one page guide in the workplace can be used as a reminder of the life cycle.



Source by Helen M Morris