ITIL interim exams – What is the best choice?

Once you pass the ITIL Foundation exam, you can opt for the ITIL Expert certification with a choice of 2 streams, the Lifecycle stream or the Capability stream. Which stream you choose depends entirely on your current position, the maturity of the organization you are currently in and finally where you want to be.

The Lifecycle stream has much more management focus and is designed for the person who defines the business model but does not actually implement it. They are responsible and responsible for the implementation, but not for carrying out the actual work, that is, for the Capability stream.

The Capability stream is for the people who are involved on site and who are responsible for the actual implementation of the various processes. The Capability courses are therefore much more practical in nature, whereby the Lifecycle modules are more focused on theory than on practice.

The beauty of the ITIL expert certification is that it is credit-based and you only need to earn 22 credits to write the final exam. This means that it is possible to combine courses from both the Lifecycle and Capability streams and have a tailor-made certification that suits you and your business perfectly. What should be noted, however, is that there are overlapping courses on each stream, and only one course counts towards your certification if you choose to complete both. For example, if you complete Service Strategy as a lifecycle module and OSA from a Capability stream, you will only get one or the other, not both.

The final exam you must pass to pass the ITIL Expert Certification is Managing Across the Lifecycle (MALC) which is one of the most difficult exams to write as it is a combination of all previous exams and is completed in a case study format. Since the MALC exam is a combination of all previous exams in the Average section, it is difficult for people who choose the Capability Stream as the case study is based on theory rather than practice.

The MALC exam focuses more on service strategy and continuous service improvement (CSI), so I would suggest that anyone taking the Capability route include these two modules so they have a chance to pass the final exam. In my opinion, MALC has such a high failure rate because people have chosen to complete all Capability modules and have not been exposed to Service Strategy or CSI.

If you go for the ITIL Expert Certification, make sure you research the different options thoroughly and make sure you choose your subjects carefully. Good luck !!



Source by Anthony Ivins