Phone calls are still the first method of communication in the world, be it for household or business purposes.
Especially in business environments, implementing the right telephony system counts a lot. After all, if the communication system is not efficient, a company can lose not only its investors or potential business deals, but also its cherished customers.
Therefore, when it comes to a company’s communication systems, it is important to ensure that the system must be reliable, feature-rich and ultra-modern.
PBX (Private Branch Exchange) systems
As the name suggests, it is a private telephone system usually used in the business environment. The telephones connected to the PBX system share a telephone line that is used for making external telephone calls via PSTN (Public Switched Telephone Network).
PBX systems were initially used by large companies, mainly because of the high recurring costs. However, the periodic and overhead costs of the PBX systems have decreased over the years, allowing even small businesses to switch to a PBX system.
There are a plethora of features that PBX systems bring with them such as call conferences, call record archiving, extension folder, call conferences, hold and much more.
Traditional telephone exchange
Also known as analog systems, traditional PBX is a physical telephone exchange typically installed in the company’s premises. Although the traditional system entails higher costs, it may be justified with the calculated costs related to the employee.
A piece of hardware is used to link all of a company’s telephone systems, increasing installation and maintenance costs. Since traditional PBX systems are typically more complex than other exchange systems, companies typically require the services of a well-trained engineer.
Hosted telephone exchange
Business telephony has developed into a more advanced system in recent years. If the business owner doesn’t want to bear the cost of installation and maintenance and support costs, a hosted PBX is the way to go.
Traditional PBX requires a bit of complicated work that requires the skills of an engineer to add more functions to the system. It ultimately leads to additional costs. However, with a hosted PBX, companies can add new features with ease. Using simple plugins or add-ons, a business owner can easily add more functionality to the system through his browser.
Not only can the user enjoy all the benefits of a PBX system, they also do not need to deploy additional resources to maintain the systems, as done by the telecom provider, since the system is located on their stations.
IP telephone exchange
Perhaps the best PBX system a business owner would want for ownership and cost reduction would be the IP PBX. Since the PBX works over an IP network, it uses a VoIP service to send audio and video data in the form of data packets.
Since communication takes place via data packets, the system greatly reduces costs. Second, the IP PBX system also allows companies to make international calls at a significantly lower cost compared to the cost of traditional lines.
IP PBX systems not only work with VoIP calls, but users can even make traditional calls while still enjoying the features and functionalities of the IP system. An IP telephone exchange differs from not only the traditional or hosted system in that it is fully owned by the owner due to the on-site hardware and installation.