Vital Recovery Services Inc

Vital Recovery Services is one of two wholly owned subsidiaries of Atlanta-based accounts receivable management company Vital Solutions, Incorporated (VSI). According to the company’s website, VSI’s Vital Recovery Services arm is a “fully licensed, national third-party collection agency that performs bad debt recovery and skips tracking services.” Skip tracking is a process where people who have disappeared can be found quickly. Vital Solutions, Inc. was founded in 2002 by Chris Shuler and Chris Gugala, who have combined experience in the debt industry for over 40 years. They have 30 customers and post $ 3 billion in annual placements.

Over the years, there have been complaints about the company’s tactics, including harassing phone calls and legal threats, but the company website says their number one goal is to quickly and successfully recover their customers’ claims in an amicable environment as possible.

Specialized services

Vital Recovery Services will prepare a program to suit the needs of any client who wants to recover bad debt, but they specialize in the following industries:

Financing of cars

Credit cards


Homeowners associations

government Municipalities

Vital Recovery Services has been an accredited member of the Better Business Bureau (BBB) ​​in good standing since November 2002. BBB has given Vital Recovery Services a rating of A +, which is the highest ranking. Vital Recovery Services is also a member of the American Collectors Association, Electronic Payment Associate, and the Gwinnett Chamber of Commerce.

Consumer complaints

Although Vital Recovery Services is accredited by the BBB, the office handled 133 complaints in the last 36 months against the collection company. According to the BBB website:

“When considering complaint information, take into account the size and volume of transactions of the company and understand that the nature of complaints and a company’s response to them is often more important than the number of complaints. The BBB dealt with a total of 133 complaints about this company ( Vital Recovery Services) for the last 36 months, our standard reporting period. Of the total of 133 complaints closed in 36 months, 63 were closed in the last year “

Many customers have complained about constant and harassing phone calls beginning early in the morning until 7 p.m. 21 at night. Others have complained about lawsuits. Of the 133 complaints received by BBB, 108 were related to billing and debt collection issues.

Know your rights

Third-party collection agencies such as Vital Recovery Services do their business to do what they can to collect bad debts to their clients. The best strategy for the consumer is to know his rights. Get acquainted with the Debt Collection Act when dealing with a debt collection agency.